1. Statutory Right of Withdrawal (14-Day Return Policy)
In accordance with applicable European Union consumer protection legislation, including Directive 2011/83/EU, consumers may have the right to withdraw from an eligible distance purchase agreement without specifying a reason, subject to statutory conditions and exceptions.
Cooling-Off Period: Where applicable, you may exercise your right of withdrawal within 14 calendar days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the ordered items.
Notification Process: To exercise your applicable right of withdrawal, you must inform us clearly of your decision before the statutory period expires. You may send your withdrawal notice by email to control@dropandperch.com.
Return Conditions: You may inspect goods to the extent necessary to establish their nature, characteristics, and functioning. You may be liable for any diminished value resulting from handling beyond what is necessary for such inspection. Original packaging is recommended where available, but its absence does not automatically eliminate statutory withdrawal rights. Legal exceptions may apply to certain products or transactions.
2. Return Address & Instructions
Before returning items under an applicable statutory withdrawal right or another approved return arrangement, please contact us to obtain the relevant return instructions.
Recipient: dropandperch Returns Department
Operating Company: DIGITAL TRADE OOD
Country: Bulgaria, European Union
Contact Email for Return Instructions: control@dropandperch.com
Registered Company Address: Apartment 12, 4th Floor, Entrance A, Building 12, Iztok Residential District, Petrich, Bulgaria, Postal Code: 2850.
Please do not assume that the registered company address is the designated parcel-return location. The appropriate return address and any required documentation will be provided by email after your request has been reviewed.
3. Damaged, Defective, or Non-Conforming Items
We aim to ensure that our entryway homeware products are supplied in accordance with the applicable product descriptions and legal requirements. If your order arrives damaged, defective, or otherwise non-conforming, please follow these steps:
Reporting Procedure: Contact customer support at control@dropandperch.com, providing your order reference number and details of the issue.
Photographic Evidence: Where possible, provide clear photographs showing the affected item and its packaging to help us assess the issue. Any evidence requested will be handled in accordance with applicable law and will not restrict mandatory consumer rights.
Remedy Options: We will review the issue and provide an appropriate remedy under applicable consumer protection laws. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund. Return arrangements will be communicated where necessary. Statutory rights relating to defective or non-conforming goods remain unaffected.
4. Delivery Delays & Non-Arrival Claims
Delivery arrangements and estimated shipping times depend on the fulfillment method, carrier, destination, and other relevant circumstances.
Fulfillment & Transport Timelines: Applicable order processing and estimated transit times will be provided on the website, at checkout, or in your order confirmation where available. Actual delivery times may vary.
Tracking Notifications: Where tracking is available, shipment updates may be sent to the email address provided with your order. The availability and timing of updates depend on the carrier and tracking service.
Delayed Delivery Protocol: If your shipment has not arrived within the estimated delivery period, contact control@dropandperch.com with your order reference number. We will review the available information and, where appropriate, investigate the matter with the relevant carrier. If the goods are confirmed lost or delivery cannot be completed, we will work with you to determine an appropriate remedy in accordance with applicable law and our store policies.
5. Refund Processing & Payment Methods
Approved refunds are generally returned to the original payment method used at checkout, unless another method is agreed upon or required by applicable law.
Accepted Payment Methods: Available payment methods are displayed at checkout. Depending on the options supported for your transaction, these may include Visa, Mastercard, American Express, Apple Pay, Google Pay, or other payment services.
Processing Schedule: Once a refund has been approved, we will arrange processing within a reasonable period in accordance with the applicable circumstances and legal requirements. The time required for the refund to appear in your account depends on the payment provider and financial institution. Any specific processing estimate will be communicated where available.
Currency: The applicable transaction and refund currency will be shown in the order details and payment information. Refunds will be handled in accordance with the original transaction and the applicable payment provider’s procedures.
6. Customer Assistance
For return requests, refund inquiries, or delivery support, please contact us using the details below:
Brand Name: dropandperch
Operating Company: DIGITAL TRADE OOD
Company Registration Number: 208097423-BG208097423
Registered Address: Apartment 12, 4th Floor, Entrance A, Building 12, Iztok Residential District, Petrich, Bulgaria, Postal Code: 2850
Website: www.dropandperch.com
Customer Support Email: control@dropandperch.com
Telephone: +359 898 797 111
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