dropandperch is a brand operated by DIGITAL TRADE OOD, a company registered in Bulgaria. The online store offers entryway homeware products, including key trays, umbrella stands, shoehorns, entryway organizers, and wall-mounted key holders.
Dispatch Location: The dispatch location depends on the fulfillment arrangements applicable to each order. The shipping origin and relevant delivery information will be provided where available.
Eligible Delivery Regions: Available delivery destinations are determined by the shipping options displayed on www.dropandperch.com at the time of purchase.
2. Order Processing & Delivery Schedule
We aim to process orders efficiently and provide customers with clear information about order handling and delivery estimates.
Order Handling Time: Order processing, item verification, and packaging times depend on the applicable fulfillment arrangements. Estimated processing times will be communicated through the website or order confirmation where available.
Logistics Partners: The carrier and shipping service used for each order depend on the applicable delivery arrangements. Relevant shipping information will be provided where available.
Estimated Transit Duration: Delivery times vary depending on the destination, carrier, shipping method, and other logistical factors. Any available estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
3. Order Tracking & Notifications
Where tracking services are available, shipment information may be sent to the email address provided during checkout. The timing and frequency of notifications depend on the carrier and the tracking services available for the shipment.
Dispatch Confirmation: Where available, a shipping confirmation may include the carrier details and tracking reference.
Logistics Checkpoint Scans: Tracking updates may be provided as the parcel moves through the carrier’s sorting and distribution network.
Out for Delivery Notice: The carrier may provide a notification when the parcel is scheduled for final delivery.
4. Delayed Deliveries & Investigation Procedures
Delivery times may be affected by carrier operations, customs procedures where applicable, weather conditions, public holidays, and other circumstances beyond our reasonable control.
Support: If your shipment has not arrived within the estimated delivery period, please contact our customer support team at control@dropandperch.com and include your order reference number.
Investigation Process: We will review the available order and tracking information and, where appropriate, contact the relevant carrier to investigate the delay or missing shipment.
Resolution: If an order is confirmed lost or cannot be delivered, we will work with the customer to determine an appropriate resolution in accordance with applicable consumer protection laws and our store policies. Depending on the circumstances, this may include a replacement or refund.
5. Transfer of Risk & Unsuccessful Delivery Attempts
In accordance with applicable European Union consumer protection legislation, including Directive 2011/83/EU where applicable:
The risk of loss or damage during transit generally remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods, subject to applicable legal exceptions.
Customers are responsible for providing accurate delivery information at checkout. If delivery cannot be completed because of an incorrect address, an unavailable recipient, or an uncollected parcel, please contact control@dropandperch.com to discuss the available options. Any additional delivery charges or re-dispatch arrangements will be handled in accordance with applicable law and the circumstances of the order.
6. Customer Assistance
For tracking inquiries, shipping updates, or delivery support, please contact us using the following details:
Brand: dropandperch
Operating Company: DIGITAL TRADE OOD
Company Registration Number: 208097423-BG208097423
Registered Address: Apartment 12, 4th Floor, Entrance A, Building 12, Iztok Residential District, Petrich, Bulgaria, Postal Code: 2850
Website: www.dropandperch.com
Contact Email: control@dropandperch.com
Telephone: +359 898 797 111
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