Welcome to the dropandperch Help & Information Centre. Below you will find answers regarding our entryway homeware products, accepted payment methods, delivery information, and applicable European consumer rights.
1. Ordering & Accepted Payment Methods
What payment methods are accepted on your store?
We accept the payment methods displayed at checkout. Available payment options, transaction currencies, and payment processing conditions will be presented during the checkout process.
Which regions do you serve?
dropandperch is a brand operated by DIGITAL TRADE OOD, a company registered in Bulgaria. Product availability and delivery destinations are subject to the options and conditions displayed on our website at the time of purchase.
2. Shipping & Order Tracking
What are your standard fulfillment and delivery timeframes?
Order processing and delivery estimates depend on the arrangements applicable to each order. Please refer to the shipping information displayed on our website and any order confirmation for the relevant processing and delivery estimates.
Order Processing Time: Please refer to the applicable processing estimate provided at checkout or in your order confirmation.
Transit Time: Estimated delivery times depend on the destination and shipping method selected.
Logistics Partners: The carrier and available shipping service will depend on the delivery arrangements for your order.
How do I track my order status?
If tracking information is available for your order, please refer to the shipping confirmation or tracking details provided by email. You may use the tracking reference supplied to check the shipment’s progress with the relevant carrier.
What happens if my delivery is delayed beyond the estimated timeframe?
If your order has not arrived within the estimated delivery period, please contact our team at control@dropandperch.com and include your order reference number. We will review the available order and shipping information and assist you in determining the appropriate next steps in accordance with applicable consumer protection laws and our store policies.
3. Returns, Cancellations & EU Consumer Rights
What is your return policy under European law?
Where applicable, European Union consumer legislation provides consumers with a statutory 14-day Right of Withdrawal for many distance purchases, subject to legal conditions and exceptions. The withdrawal period generally begins on the day you or a third party designated by you, other than the carrier, acquire physical possession of the goods.
To exercise an applicable right of withdrawal, please notify us by email at control@dropandperch.com within the relevant statutory period. Please consult our Refund & Cancellation Policy for further information about the withdrawal procedure, return arrangements, and applicable exceptions.
What should I do if my item arrives damaged or defective?
If your item arrives damaged, defective, or incomplete:
Contact our support team at control@dropandperch.com and provide your order reference number.
Where possible, include photographs showing the affected item and its packaging to help us assess the issue.
We will review the information provided and explain the available resolution in accordance with applicable consumer protection laws and our store policies. Depending on the circumstances and applicable legal requirements, remedies may include repair, replacement, a price reduction, or a refund.
Please retain the affected item and its packaging until we provide further instructions, unless otherwise agreed.
4. Product Care & General Support
What products are available on www.dropandperch.com?
Our catalogue focuses on functional entryway organization accessories, including key trays, umbrella stands, shoehorns, entryway organizers, and wall-mounted key holders. Product availability and specifications are provided on the relevant product pages.
How can I contact customer support?
For customer support inquiries, order assistance, or policy questions, please contact us through our official support channel:
Brand: dropandperch
Operating Company: DIGITAL TRADE OOD
Company Registration Number: 208097423-BG208097423
Website: www.dropandperch.com
Email: control@dropandperch.com
Telephone: +359 898 797 111
Registered Address: Apartment 12, 4th Floor, Entrance A, Building 12, Iztok Residential District, Petrich, Bulgaria, Postal Code: 2850
Our usual support window operates Monday through Friday during regional business hours. We aim to respond to inquiries within 24 hours on working days.
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