These Terms of Service govern access to, navigation on, and commercial transactions executed through the website www.dropandperch.com.
By placing an order on www.dropandperch.com, you agree to be bound by these Terms of Service. dropandperch is a brand operated by DIGITAL TRADE OOD, a company registered in Bulgaria. The products and services offered through the website are subject to the terms, availability, and delivery options presented at the time of purchase.
2. Order Processing & Shipping Terms
We aim to manage order processing and fulfillment efficiently and provide customers with relevant information about dispatch and delivery.
Fulfillment Timeframe: Order processing and preparation times depend on the applicable arrangements and estimates provided at checkout or in the order confirmation.
Logistics Partners: The carrier and shipping service used for delivery depend on the arrangements applicable to the order.
Estimated Transit Duration: Estimated transit times vary according to the destination, carrier, and shipping method selected. Relevant estimates will be provided where available.
Order Tracking: Where tracking is available, shipment updates or tracking information may be sent to the email address provided during checkout.
Delivery Delay Protocols: If an order is delayed beyond the estimated delivery period, please contact us at control@dropandperch.com with your order reference number. We will review the available information and assist with the next steps in accordance with applicable consumer protection laws and our store policies.
3. Transfer of Risk and Ownership
In accordance with applicable European Union consumer protection legislation, including Directive 2011/83/EU where applicable:
The risk of loss or damage to ordered goods remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods, unless an applicable legal exception provides otherwise.
Risk of loss generally transfers to the consumer when physical possession of the items is acquired by the consumer or the designated recipient, subject to applicable law.
Ownership of products transfers in accordance with applicable law and the terms of the transaction. Any provision concerning ownership is subject to mandatory consumer protection rights.
4. Statutory Right of Withdrawal (14-Day Return Right)
Where applicable under European Union consumer protection legislation, consumers have a statutory right to withdraw from eligible distance purchase agreements without stating a reason, subject to statutory conditions and exceptions.
Withdrawal Period: The withdrawal period is generally 14 days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
Exercising the Right: To exercise an applicable right of withdrawal, you must inform us clearly of your decision before the relevant statutory period expires. You may contact us by email at control@dropandperch.com.
Return Conditions: Following withdrawal, goods must be returned in accordance with applicable law and the return instructions provided. Consumers may be liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Original packaging is recommended where available but is not automatically a legal requirement in every case. Statutory exceptions and specific return conditions may apply.
5. Damaged, Defective, or Non-Conforming Goods
If an item arrives damaged, defective, or does not conform to the applicable product description or legal requirements:
Notification: Please contact our support team at control@dropandperch.com and provide your order reference number and details of the issue.
Verification Process: Where possible, provide photographs showing the affected item and its packaging to help us assess the matter. Any request for evidence will be handled in accordance with applicable law and will not restrict mandatory consumer rights.
Remedy Options: We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws. Depending on the circumstances and legal requirements, remedies may include repair, replacement, a price reduction, or a refund. Return arrangements will be communicated where necessary. Nothing in this section limits statutory rights relating to defective or non-conforming goods.
6. Pricing and Payment Terms
Prices and the applicable transaction currency are displayed on www.dropandperch.com at checkout. Any applicable taxes, shipping charges, and additional costs will be disclosed as required by law before the order is completed.
Payment must be completed according to the payment conditions displayed at checkout. Order processing for dispatch generally begins after the payment has been successfully confirmed, subject to the applicable order arrangements.
In the event of an apparent pricing error or typographical mistake in a product listing, we will review the affected order and take appropriate action in accordance with applicable law. Where an order cannot lawfully or reasonably be fulfilled at the displayed price, we will inform the customer and arrange any applicable cancellation and refund. Mandatory consumer rights remain unaffected.
7. Intellectual Property Safeguards
Content, imagery, product descriptions, layouts, and other materials displayed on www.dropandperch.com are owned or controlled by DIGITAL TRADE OOD, the operator of the dropandperch brand, or are used with appropriate authorization or commercial licenses. Unauthorized copying, distribution, or reproduction of protected site content is prohibited except where permitted by applicable law.
8. Limitation of Liability
DIGITAL TRADE OOD, operating the dropandperch brand, accepts liability in accordance with applicable Bulgarian law and European Union legislation. Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law, including mandatory consumer rights, applicable statutory guarantees relating to product conformity, or liability that cannot legally be excluded or restricted.
9. Governing Law & Dispute Resolution
These Terms of Service are governed by the laws of Bulgaria, subject to applicable European Union law and mandatory consumer protection provisions. Where required by applicable law, consumers retain the protection afforded by mandatory provisions of the law of their country of habitual residence.
If a dispute arises, customers are encouraged to contact us first at control@dropandperch.com so that we can attempt to resolve the matter.
The European Commission’s former Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025. Customers may instead consult the relevant national consumer protection authority or an available alternative dispute resolution body, where applicable.
10. Contact Information
For questions, order updates, or formal notices regarding these Terms of Service, please contact us using the following details:
Brand: dropandperch
Operating Company: DIGITAL TRADE OOD
Company Registration Number: 208097423-BG208097423
Registered Address: Apartment 12, 4th Floor, Entrance A, Building 12, Iztok Residential District, Petrich, Bulgaria, Postal Code: 2850
Website: www.dropandperch.com
Email: control@dropandperch.com
Telephone: +359 898 797 111
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